Order & Shipping

Free Worldwide Shipping on All Orders

Enjoy complimentary shipping on all orders, with no hidden fees. All taxes and customs duties are covered, ensuring a seamless shopping experience—wherever you are in the world.

Estimated Delivery Times

United States: 5 - 12 business days
United Kingdom: 5 - 10 business days
Europe: 6 - 15 business days
Canada: 7 - 14 business days
Australia: 7 - 14 business days
Rest of the world: 10 - 15 business days

Additional Information

Orders are processed and shipped within 1-2 business days after purchase.
Delivery times may vary due to factors such as holidays, weather conditions, or high demand.
If you are located in a remote area, shipping times may be extended up to 4-6 weeks in rare cases.
GJR Design is not responsible for address errors, lost packages, or delays once your order has left our facility.
Express shipping is not available at this time.

Shipping Destinations

We proudly offer free shipping worldwide, including the United States, United Kingdom, Canada, Australia, Europe, and more.

Order & Shipping Process

Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
Processing & Shipping: Orders are typically processed and shipped within 1-2 business days.
Tracking Information: Once your order ships, you will receive a tracking number to monitor your delivery status.

🔍 Need to track your order? Click here to access our tracking page.

Missing Confirmation Email?

If you did not receive your confirmation email, please contact us at gjrdesign.official@gmail.com with your full name, shipping address, and phone number so we can assist you.

Order Status

You can check your order status at any time on our tracking page using your order number and email address. Your order will progress through the following stages:

✅ Order Placed → Processing → Ready to Ship → In Transit → Out for Delivery → Delivered

Need to Cancel or Modify Your Order?

Our team processes orders quickly, so we cannot guarantee cancellations or modifications once an order has been placed.

📩 If you entered an incorrect shipping address, contact us immediately at gjrdesign.official@gmail.com.

Having Trouble Placing an Order?

If you are experiencing checkout issues, try the following:

✔️ Ensure your internet connection is stable
✔️ Try using a different browser or device
✔️ Verify that your card is enabled for international transactions
✔️ Clear your browser cache and cookies

If the issue persists, please contact us at gjrdesign.official@gmail.com.

Late or Lost Orders

In rare cases, delays may occur beyond our control. If your order is delayed, check for small errors in the shipping address, such as postal codes or apartment numbers.

📩 If your order has been in transit for more than 21 business days, contact us at gjrdesign.official@gmail.com, and we will assist you.

Marked as Delivered, but You Haven’t Received It?

Check your mailbox, porch, or surrounding areas.
Ask neighbors if they received it by mistake.
If the package is still missing after three business days, file a claim with your local carrier.
If the issue remains unresolved, contact us within seven business days, and we will assist you.

Incorrect or Missing Items

If you received the wrong item or an item is missing from your order, contact us at gjrdesign.official@gmail.com within three business days of receiving your package.

Provide the following:
📦 Order number
📸 Photo of the received items
📩 Photo of the shipping label

We will review your case and offer a resolution as soon as possible.

GJR Design Warranty Policy

3-Year Warranty – A Commitment to Excellence

At GJR Design, we stand behind our craftsmanship. We offer a 3-Year Warranty on all timepieces, ensuring long-lasting quality and reliability.

What’s Covered?

✔ Manufacturing defects in materials or craftsmanship
✔ Significant color issues in stainless steel or plated finishes

What’s Not Covered?

❌ Lost or stolen watches
❌ Minor scratches, dents, or damage from normal wear and tear
❌ Water damage beyond the watch’s designated resistance level
❌ Damage caused by misuse, accidents, or unauthorized repairs

How to Submit a Warranty Claim?

If your watch qualifies under warranty, contact us at gjrdesign.official@gmail.com with:

📍 Current shipping address
📦 Order number
📝 Description of the issue
📸 Photos of the affected watch

Once approved, you will be eligible for a replacement or store credit.

Defective or Broken Item Warranty

If your watch arrives defective or broken due to a manufacturing issue, you have up to 90 days from the delivery date to submit a claim.

✔ What’s Covered?

Watches that arrive with mechanical or aesthetic defects
Watches that fail to function as intended due to manufacturing faults

❌ What’s Not Covered?

Lost or stolen watches
Normal wear and tear
Damage caused by improper use or storage

How to Submit a Claim?

📍 Current shipping address
📦 Order number
📝 Description of the issue
📸 Photos or a video of the issue (e.g., broken clasp, movement malfunction, etc.)