Privacy policy

Privacy and Cookies Policy

GJR Design ("we," "us," or "our") is committed to protecting your privacy. We take the security and confidentiality of our customers' and site visitors' ("you," "your") personal information seriously.

Please review this policy carefully to understand what personal information we may collect from you, how we use it, and your rights regarding our use of it. By using this website and making a purchase or registering, you agree to the terms outlined in this Privacy Policy.

Our Privacy Policy was last updated on February 11, 2025.

Information We May Collect

Our website uses cookies to track items you add to your shopping cart, including abandoned carts. This helps us determine when to send cart reminders via SMS.

This excludes data related to text messaging opt-in originators and consent, which will not be shared with third parties.

We collect and use data to enhance our services, products, and systems for a better customer experience. We retain your personal information only as long as necessary or permitted for its intended purpose.

This includes optimizing website usability, stock management, delivery efficiency, and customer service improvements.

The personal information we may collect includes:

Information you provide when completing forms, such as newsletter sign-ups, site registrations, and service subscriptions (e.g., name, email, phone number, address, date of birth).
Purchase and transaction details related to order fulfillment.
Information provided for promotions, contests, or research surveys (optional participation).
Correspondence records when contacting us via phone, email, or written messages.
Data about site visits, including pages accessed, session duration, operating system, browser type, and IP address.

Special Note About Children Under 16

We do not knowingly collect, use, or disclose personal information from individuals under 16, except as permitted by law. Parents and guardians should monitor their children's online activity and instruct them not to disclose personal information.

If you are under 16 and wish to register, parental or guardian consent is required, which will be verified via a confirmation email. Parents or guardians may review or request deletion of their child’s data at any time.

How We Use Your Information

We may use your information for:

Personalizing your shopping experience.
Enhancing website performance and content presentation.
Sending newsletters, promotional offers, and product updates (with your consent).
Fulfilling contractual obligations from your purchases.
Contacting you regarding partially completed or incomplete orders.
Notifying you of service updates or policy changes.

IP Addresses & Cookies

When you visit our site, we may collect your IP address, browser type, and operating system for analytics and security purposes.

Cookies help us:

Analyze website traffic and optimize content.
Recognize returning visitors for a seamless experience.
Store your preferences for a personalized shopping experience.
Improve search efficiency.

Third-Party Cookies

Certain third parties (such as Google, Facebook, and social media platforms) may collect cookies when you use our website. These cookies help us:

Track website engagement and visitor behavior.
Monitor referral sources (e.g., search engines, ad campaigns).
Deliver targeted ads based on browsing history.

Some cookies come from external services like Facebook, Pinterest, and Twitter, used for marketing and cross-domain tracking.

Note: Blocking cookies may limit website functionality and performance.

How We Contact You

We may use your information to send you promotional material via email or SMS, but only if you have opted in.

To unsubscribe, simply click the "unsubscribe" link in emails or reply STOP to SMS messages.

Financial Information

Your financial information is encrypted for security and only shared with third-party payment processors (e.g., credit card companies, banks, delivery services) for transaction processing.

We will never sell or share your financial information for marketing purposes.

Disclosure of Your Information

We do not share personal information with third parties, except in the following cases:

Business transactions (e.g., company mergers, acquisitions).
Legal obligations (e.g., fraud investigations, law enforcement compliance).
Service providers that assist in delivering services (e.g., email marketing, shipping providers).
Marketing analytics (e.g., search engines, advertising platforms).

If GJR Design undergoes a business sale or restructuring, customer data may be transferred as part of the assets.

Guest Checkout

If you make a purchase using the guest checkout option, this Privacy Policy still applies to the data collected during the transaction.

Your Access to Information

You have the right to:

Request access to the personal data we store.
Correct inaccurate information.
Request deletion of your data (except where legal obligations require retention).
Receive your personal data in a structured, readable format for transfer.

If you wish to update or remove your data, please contact us at support@gjrdesign.com.

Exceptions for Data Deletion:

Ongoing customer service matters.
Pending or partially fulfilled orders.
Recent service abuse (last 4 years).
Denied credit applications (last 3 months).
Completed transactions (data retained for accounting).

Security Measures

We implement strict security protocols to protect your data. All information is stored on secure servers, and payment transactions are encrypted.

To ensure your security:

Do not share your account password.
Enable two-factor authentication where available.

Note: While we take every precaution to protect your data, no online transmission is completely secure. You acknowledge that data transmission over the internet carries inherent risks.

Third-Party Links

Our website may contain external links to third-party sites. We are not responsible for their privacy policies or content.

Before submitting personal data on external sites, we recommend reviewing their Privacy Policy and Terms of Use.

Changes to Our Privacy Policy

We may update this Privacy & Cookies Policy as needed. Any changes will be posted on this page, and continued use of our site indicates acceptance of the revised policy.

We encourage you to check this page periodically to stay informed.

Contacting Us

For any questions regarding this Privacy Policy, you can reach us via:

📧 Email: support@gjrdesign.com
🌐 Website Contact Form: www.gjrdesign.com